FAQ

What is your return policy?

If you need to return or exchange your purchase for any reason, just ship back to us in brand new condition within 30 days of your purchase. We’ll get you a refund. Just shoot us an email at info @risegear.com

Do you ship Internationally?

Yes! Pretty much everywhere. Please note that on USPS First Class packages that tracking is only available until the item reaches the US border. Also, remember your country may levy taxes, customs fees, or import duties on the purchase that you'll be responsible for. **IMPORTANT** it is also possible that your order will be stopped at your country's customs and delay your shipping past the expected delivery time.

Can you expedite shipping?

We offer a number of shipping options within the US and Canada. Please note that it usually takes 1-2 days for orders to process and get out the door. 

What's the dog's name?

Odin. He's a rare breed called a Tamaskan which is a cross between a Husky, a German Sheppard and a Malamute.

Are you going to make other stuff?

Of course. Always working on new stuff.