WARRANTY

Rise products have a limited warranty that covers manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items or over stuffing), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).

Rise reserves the right to fix or replace a defective product at our sole discretion. Any such repair or replacement will be at Rise’s expense, including any costs required to return the repaired or replacement product to you. If the Product is to be replaced and the Product is no longer available, Rise will substitute a comparable Rise product. The warranty provided herein is limited to the value of the Product.

HOURS OF OPERATION

Monday to Friday 9:30am to 5pm EST.
During busy times it may take 1+ days to respond.
Thank you for your patience.

SHIPPING

If you are curious about your order please fill in the form to the right explaining that you would like an updated status. Don't forget to provide additional information such as order number, email used to order etc that will help us to locate your file and double check the status for you as quickly as possible.

IS THERE AN ISSUE WITH YOUR BAG?

Don't worry! Our number 1 priority is to make sure that you love everything about your Rise bag. 
Please fill out the form at the bottom describing what went wrong and we will process your request as quickly as possible. 

WOULD YOU LIKE TO RETURN YOUR BAG?

Returning a bag within the time frame is never an issue. We may ask you some questions to find out if there is anything we can do better for future bags and improve our systems or maybe we can fix whatever problem you have if that is an option and it works for you. 

Please fill out the form at the bottom explaining what has happened and we will process your request as quickly as possible. 

RETURNS FOR REPLACEMENT:

RETURNS FOR REFUND:

1. Customer is to forward the order confirmation e-mail to info@risegear.com, if the date the order was placed is within 30-days, please ship the product back to the below address. If the date is after 30-days, Rise will either approve or disprove the refund at their sole discretion.

If the refund is approved, customer is to send the bag(s) to:

2. Shipping for a refund is paid for by the customer for a refund. Customer to e-mail the tracking number of the bag shipped back to info@risegear.com

3. Once the bag is received, Rise will ship out a replacement free of charge. All shipping will be paid by Rise.

ACCEPTABLE RETURNS

• Parts not sewn on correctly
• Missing Parts
• Manufacturer defects
• Have more questions? contact us @ info@risegear.com

NOT ACCEPTABLE RETURNS

General wear and tear from proper and improper use

HOW CAN I ENSURE THE LONGEVITY OF MY RISE BAG?

Bags fail most often when they are over stuffed. This causes the stitching in the zippers and seams to pull apart and eventually stitching pulls apart leaving a hole or breaking the zipper. To ensure the longevity please ensure that the bag is not being over filled and that the zipper is not difficult to close.